Refund policy
At Reactor Projekt, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.
Key Points:
- 30-Day Return Window:
- You have up to 30 days from the date of delivery to initiate a return.
- Eligibility Criteria:
- Items must be unused, unworn, and in the same condition as received.
- All original tags must be attached.
- Returns must include the original packaging.
- How to Initiate a Return:
- Please contact our customer service team at contact@reactorprojekt.com to request a return authorization.
- Clearly state your order number and reason for return.
- Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
- Refund Process:
- Once your return is received and inspected, we will process your refund promptly.
- Refunds will be issued to the original payment method.
- Exchanges:
- Direct exchanges are only accepted for a product of equal or lesser value. Please follow the return process above.
- Non-Returnable Items:
- Certain items, such as gift cards, are non-returnable.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of receiving your order for assistance.
Contact Information:
- Email: contact@reactorprojekt.com
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Our aim is to make your shopping experience with Reactor Projekt enjoyable, and our return policy is designed with that goal in mind. Thank you for choosing us!
Reactor Projekt Team